I needed a part for a customer, I even called to make sure it was in-stock and could be delivered by the next day. Yes, no problem they told me. But the part didn't arrive until 2-days. My customer didn't want to pay next day price, since it didn't come next day which made them incur more costs... so I ended up eating the shipping. They never even replied to my email asking them to at least split the shipping costs with me.
